Store Policy

General Terms and Conditions

Acceptance of these Terms - By browsing on the website you are deemed to have accepted these terms. Specifically, when registering on this website you must tick that you have read and acknowledge these Terms and Conditions (T&Cs)

You must be 18 years or older to use this Website. Should you be under 18 you must use the site with the consent and guidance of your parents or legal guardian.

This site is for your personal use only. You may not use the site for any commercial purposes. We sell direct to the public and offer no wholesale terms or arrangements to dealers.


Your order constitutes an offer to purchase and all orders are concluded by your acceptance of the items on delivery. All payments are immediate and final, and orders will only be processed once payment is received. However, receiving payment does not indicate acceptance of the order.


The Canine Zone Online Store may, at its discretion refuse any orders or registrations or cancel any orders and registrations for any reason.


The website is provided as is and use of the site is at your own risk. Neither the Canine Zone Online Store, Canine Zone, its Directors, Employees, Agents, Service Providers or Suppliers are responsible for any damages or loss resulting from, or relating to, the use of any aspect of the site, or products sold from it.


Any advice or information contained on the Canine Zone Online or Canine Zone website cannot and is not intended to be a substitute for professional veterinary or behaviourist advice.


Canine Zone Online and Canine Zone assumes no responsibility for any damages or injuries incurred whilst using any of the products featured on our website. 


Registration is free, and without obligation to buy. Adding items to your cart or wish list do not constitute a sale. A sales agreement between us and you only occurs when you checkout and pay for your purchases.


Use of the site is at the discretion of Canine Zone. All rights are reserved, and we reserve the right to discontinue service to any person(s) at our discretion.


Canine Zone is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, telephone numbers and e-mail address.


The prices indicated on The Canine Zone Online Store are the prices you will pay for the particular item at this time. When you checkout with an item your price is fixed and will not change even if the product’s price goes up or down. Delivery Charges apply and will be added to your order during the checkout phase.


Pricing Errors - While every care is taken to avoid incorrect pricing on the website, should an error occur we reserve the right to cancel an order and refund any amount paid for it. We accept no obligation to honour the prices erroneously displayed on our website. Should an error occur where the price is too high for an item, the difference between the price you paid, and the current price of the item, may be credited to your profile, if it is reported on the same day as the original order.


Information Errors - While every effort is made to ensure that all information on our store is accurate, we are reliant on third parties such as suppliers, manufacturers or licence holders. As such we accept no responsibility for any errors in the information.


Images are used on the site for illustration purposes only. The image may not be an accurate representation of the actual product. The Canine Zone Online Store accepts no responsibility for the image on the site not being the same as the actual product.

Designed and Maintained by EBiz Solutions