Shipping & Returns

Delivery Times and Cancellations

Items ordered may not be cancelled after payment has been made. The Canine Zone Online Store may cancel any order at any time for any reason. Should we cancel an order after you’ve made payment you will be credited or refunded in full, according to your preference. Orders for which payment has not been received within four working days may be cancelled without notice. Ordered items will be dispatched only on full payment received and our standard delivery time is 5 to 7 working days.  On urgent orders, please contact us on queries@caninezonesa.co.za and we will provide you with an overnight courier delivery rate.

Returns

We adhere to all manufacturer warranties, as specified on the website. These warranties are normally limited to repair, replacement or refund of the items, as may be determined by our suppliers. User inflicted physical damage will invalidate the warranty. Determination of user inflicted physical damage is at the sole discretion of ourselves, and our suppliers and their agents will determine at their discretion if any item has been damaged by the user.

Delays

While we make every effort to ensure that accurate shipping estimates are provided on the website, we make no warranty that all items will definitely arrive within said time. Unfortunately, items may be delayed for a variety of reasons beyond our control. You may cancel a delayed item, without incurring any re-stocking fees, at your discretion, or wait for it to arrive. When we are informed of any delays that will mean your items will arrive after the shipping estimate period has elapsed, then we will attempt to notify you as soon as possible.

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